If you notice that your email account is disconnected within the LeadPilot platform. This often happens due to reasons such as an email account not being properly connected, possibly following a password change or other configuration adjustments.

Common Causes:

  • Email account not properly connected: This is the most common issue and can occur if you've recently changed your email password, modified account settings, or the initial setup was not completed successfully.

Step-by-Step Resolution:

  1. Login to LeadPilot: First, sign into your LeadPilot account.
  2. Navigate to Settings: Once logged in, go to the top right corner and click on your profile icon, then select 'Settings'.
  3. Disconnect Email Account: If your email is connected, try disconnecting and then reconnecting. If it's disconnected, try connecting. Follow the on-screen prompts to complete this step. Make sure to enter the correct credentials and authorize LeadPilot to access your email.
  4. Verify Connection: Once reconnected, send a test email from within LeadPilot to ensure that the email functionality is restored. If the email goes through, the account is successfully reconnected.

If you've followed the above steps and are still experiencing issues, please consult the following options for further assistance:

  • Contact Support: Click on the 'Help' or 'Support' link usually found at the bottom of the LeadPilot interface and fill out the support request form.
  • Check FAQs: Often, the answer to common issues can be found in our Frequently Asked Questions section.

By following these steps, you should be able to successfully reconnect your email account and resume normal operations within LeadPilot.

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