If you have noticed that a lead has been rescheduled, there could be several reasons for it. This article helps you understand the possible reasons and provides steps to address each situation.

Possible reasons for the rescheduling of leads in LeadPilot

  • User actions:
    Sometimes, leads can be moved accidentally by the user. It's possible that you or someone in your team inadvertently changed the schedule for the lead.
  • Segment restart:
    If your LeadPilot segment has been turned off and then restarted, this can result in the emails associated with leads being rescheduled. This is part of the system's functionality to ensure continuity.
  • Optimal scheduling enabled:
    The "optimal scheduling" feature in the segment settings is designed to adjust email sendings for optimal response. If this feature is active, emails associated with leads can be automatically rescheduled.

Actions to resolve the issue:

  1. Check your previous actions on LeadPilot and ensure that you have not moved the lead.
  2. Use the platform's activity log to track changes or discuss with your team.
  3. Investigate if there has been a recent restart of your segment. If so, review the new schedule and adjust it as needed to match your business goals.
  4. Check if the "optimal scheduling" function is turned on in your settings. If you do not wish for automatic rescheduling, consider disabling this feature.

For further assistance:

If you continue to experience issues with the rescheduling of leads or if you have other questions, do not hesitate to contact LeadPilot's support team. You can reach them through the chat in the platform or via email at support@leadpilot.com.

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