It's not uncommon for email accounts to be disconnected from LeadPilot for various reasons. The most common reasons include changes in the email password or account settings, or if the original installation was not completed correctly.

Steps to resolve issues with disconnected email in LeadPilot

  1. Start by logging into your LeadPilot account.
  2. Click on your profile icon in the upper right corner and then select 'My account'.
  3. If your email account is connected, try disconnecting and then reconnecting it. If it is already disconnected, try to connect it again. Follow the on-screen instructions and be sure to enter the correct login details and give LeadPilot the necessary permissions.
  4. After reconnecting, send a test email via LeadPilot to ensure everything is working as it should. If the email goes through, your account is successfully reconnected.

Additional steps if problems persist

  • If the problem does not resolve, use the chat found in the bottom right in the platform, or contact our support at
  • Sometimes, solutions to common problems can be found in the FAQ section on

Tips to prevent future email problems:

  • If you change your email password, remember to update it in LeadPilot as well.
  • Frequent changes in email settings can lead to disconnections. Make necessary updates carefully.
  • Periodically go through your email settings in LeadPilot to ensure everything is working correctly.
  • Make sure both your email client and LeadPilot are always updated to the latest versions.

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